Website Terms of Use

Please read these Terms of Use (“Terms”) carefully before using this site. By using this site, you signify your agreement with these Terms. If you do not agree with any of the below Terms, do not use this site. Life Recovery Center reserves the right, in its sole discretion, to modify, alter or otherwise update these Terms at any time and you agree to be bound by such modifications, alterations or updates. This statement and the policies outlined herein are not intended to and do not create any contractual or other legal rights on behalf of any party.

Trademarks, Copyrights, and Restrictions
This site is controlled and operated by Life Recovery Center, 8150 Madison Avenue, Indianapolis, IN 46227. All material on this site, including but not limited to images, illustrations, audio clips, and video clips are protected by copyrights which are owned and controlled by Life Recovery Center or by other parties that have licensed their material to Life Recovery Center (“Copyrights”). Material from or any website owned, operated, licensed or controlled by Life Recovery Center may not be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Modification of the materials or use of the materials for any other purpose is a violation of the copyrights and other proprietary rights. The use of any such material on any other website or networked computer environment is prohibited.


Life Recovery Center is committed to undertaking reasonable measures to protect the privacy and security of all the personal information that is provided to us. As a general policy, no personal information is automatically collected from visitors to the Life Recovery Center website. However, certain non-personal information of visitors is recorded by the standard operation of the Life Recovery Center servers. The information is primarily used to provide an enhanced online experience for the visitor. Information tracked includes the type of browser being used by the visitor, the type of operating system in use by the visitor and the IP Address of the visitor’s Internet service provider. By having this information, web pages optimized for a visitor’s computer may automatically be tailored to that visitor. Other uses of this information include internal review of the number of visitors to the sites, but only in an aggregate and non-personally identifiable form. However, this data in an aggregate form may be provided to other parties for marketing, advertising or other uses. Email addresses and other personally identifiable data about visitors to this site are known to Life Recovery Center only when voluntarily submitted. Personally identifiable information that may be collected in connection with visitors voluntarily filling out forms or subscribing to newsletters is retained by Life Recovery Center and not sold or otherwise transferred outside the company. We may from time to time use email addresses and other personally identifiable information to contact visitors who communicate with us. Please refer to our Privacy Policy for additional information.


Cookies and Websites
Users should be aware that non-personal information and data may be automatically collected through the standard operation of Life Recovery Center’s Internet servers or using “cookies.” Cookies are small text files a website can use to recognize repeat users, facilitate the user’s ongoing access to and use of the site and allow a site to track usage behavior and compile aggregate data that will allow content improvements and targeted advertising. Cookies are not programs that come onto a user’s system and damage files. Generally, cookies work by assigning a unique number to the user that has no meaning outside the assigning site. Life Recovery Center cannot and does not control the use of cookies or the resulting information by advertisers or third parties hosting data for Life Recovery Center. If a user does not want information collected through the use of cookies, there is a simple procedure in most browsers that allows the user to deny or accept the cookie feature; however, users should note that cookies may be necessary to provide the user with certain features (e.g., customized delivery of information) available on Life Recovery Center’s site.


We have adopted reasonable security measures, appropriate to the sensitivity of the personal information, against unauthorized access, disclosure, loss or destruction of personal information. These measures may include technological, physical and organizational methods of security.


Life Recovery Center reserves the right to modify these Terms at any time. If these Terms are modified, we will post the modified Terms and the date of the modification on this website. Please review these Terms from time to time to ensure your familiarity with them. Your continued use of constitutes your acceptance of the Terms, as amended from time to time. If you have questions or concerns regarding this website’s Terms, please contact us at 317.887.3290.

Date effective: 11/6/19

Date of last modification: N/A

Website Disclaimer


Your use of this website indicates that you have read these legal disclaimers in full and your understanding of the following:


The information and resources contained on this website are for informational purposes only and are not intended to assess, diagnose, or treat any medical and/or mental health disease or condition. The use of this website does not imply nor establish any type of therapist-client relationship. Furthermore, the information obtained from this site should not be considered a substitute for a thorough medical and/or mental health evaluation by an appropriately credentialed and licensed professional. This website includes links to other websites for informational and reference purposes only. This website does not endorse, warrant or guarantee the products, services or information described or offered at these other websites.  Examine the content carefully.


The Client indemnifies and holds harmless Life Recovery Center, its owners, directors, managers, supervisors, therapists, counselors, interns, coaches, peer coaches, employees, contractors, and any representatives therein. Online therapy counseling/coaching is not a replacement for clinical face to face counseling and therefore Life Recovery Center cannot be held responsible for any actions of its’ clients. If you have a crisis, are in need of suicide prevention or deem yourself or others to be in danger of any kind, call 911.


If this is an emergency (you are thinking of harming yourself or someone else or feel like you are losing control) you need to call 911 immediately. It is imperative that you contact someone immediately for assistance.


Life Recovery Center specifically disclaims any and all liability for any claims or damages that may result from providing the web site or the information it contains, including any web sites maintained by third parties and linked.




Even though Life Recovery Center uses high-quality web servers, firewalls, and security, we cannot guarantee nor be held responsible for a compromise of information (email, electronic platforms, or merchant accounts). Life Recovery Center holds the confidentiality of all information from its clients as specified in the HIPAA.


Use of the Life Recovery Center website constitutes understanding and acceptance of these provisions.


The use of this site will indicate you have read and understood all of the foregoing “Legal Disclaimers,” find the terms and conditions stated therein to be fair and reasonable and agree to abide by all of the terms and conditions stated therein. Life Recovery Center reserves the right to modify any of these terms and they will continue to apply, as modified, to your current, previous or future use of this site; you agree to periodically review this site’s Legal Disclaimers and, if you do not wish a recent modification to apply to you, then you may discontinue use. If you will be seeking online professional services with Life Recovery Center you will not misrepresent your identity, and you hereby state and warrant that you are 18 years of age or older. If under the age of 18 consent from parents/legal guardians must also be provided. You agree to indemnify and hold harmless Life Recovery Center from and against any claims, actions, demands, liabilities or settlements including without limitation, reasonable attorneys fees, and costs, resulting from any violation by you of these conditions of use.

Date effective: 11/6/19 | Date of last modification: N/A

Organizational Code of Conduct


Since Life Recovery Center employs providers and practitioners from a variety of disciplines, it is the expectation of the organization that every service provider will act and operate in a manner consistent with the Code of Ethics of his/her respective discipline. If a service provider is not legally, ethically, or otherwise bound by a specific Code of Ethics, Life Recovery Center will expect that he/she will provide treatment services in strict accordance with the LRC Employee Code of Conduct and the following guiding principles:


Professional Conduct

  • Personnel will respect the rights of persons served by demonstrating full integration of the guidelines contained in the Client Rights and Responsibilities Policy. This includes the right of the consumer to make autonomous decisions and fully participate in every aspect of the service delivery process.

  • Personnel will provide services in a manner that fully respects the confidentiality of consumers, by demonstrating a functional knowledge of confidentiality policies and guidelines. Personnel will be fair and honest in their work. They will not exploit, mislead, or violate the rights of persons served.  All personnel will be faithful to their contractual obligations, professional boundaries, corporate responsibilities, and their word.

  • To prevent and avoid unethical conduct, personnel will consult with, refer to, and participate in supervision or treatment team meetings with other professionals.

  • Personnel will clarify their professional role or license details, training and experience, treatment obligations, and be accountable for upholding professional standards of practice.


Personal/Professional Conduct

  • All prior personal relationships between staff and persons engaging in services shall be disclosed by personnel and may be subject to review by an appropriate supervisor.

  • Personnel will limit relationships with persons served to their defined professional roles.

  • Personnel will not establish ongoing personal or business relationships with consumers receiving services.

  • Personnel will conduct themselves in a professional, ethical, and moral manner based on the values of the organization.

  • Sexual relationships between personnel and persons served are never appropriate. Sexual relationships include, but are not limited to the following: engaging in any type of sexual activity, flirting, advances and/or propositions of a sexual nature, comments of a sexual nature about an individual’s body, clothing, or lewd sexually suggestive comments.

  • Personnel will not accept gifts of value from a consumer, family member, or stakeholder, and cannot accept personal favors or benefits that may be reasonably construed as influencing their conduct or creating an imbalance of power.

  • Personnel will not take, borrow or remove agency property or personal property not belonging to them from the agency without the permission of the property owner.

  • Personnel will not solicit persons served for personal causes including but not limited to soliciting funds for a personal or community cause, political fundraising, selling candy and cookies for their children, friend’s children or other such fundraising items for the personnel’s children.

  • Life Recovery Center does not engage in organizational fundraising.

  • Personnel involved with clinical care will not serve as a witness of any document for that client including but not limited to:  power of attorney, advance directives, or guardianship. 

Business Practices

  • Life Recovery Center will utilize the Corporate Compliance Officer (or designated staff) to ensure that it conducts business in an ethical manner and ensure that any business practices that are questionable are thoroughly investigated utilizing the investigation procedures outlined below:

    1. All financial practices, facility development, information technology, advocacy efforts, corporate citizenship, and data collection and management practices shall comply with local, state, and federal law and guidelines.  They will align with standard operations for the field.

    2. All personnel shall adhere to Life Recovery Center’s Workforce Development and Management Policies and Procedures.


Marketing Practices

  • Life Recovery Center will conduct marketing practices in an honest and factual manner. Marketing materials and practices will in no way mislead the public or misrepresent Life Recovery Center’s services, providers, contracts, or capabilities.

  • Life Recovery Center will not claim any service outcomes unless represented by reliable data collection methods and valid research results.

  • Life Recovery Center will utilize clear and consistent methods of communicating information to consumers, family members, third-party entities, referral sources, funding sources, and community members, and will exhibit sensitivity to the educational and cultural considerations when distributing information.

  • Life Recovery Center will not utilize monetary rewards or gifts to any potential consumer of services to entice them to enter programs.


Clinical Practices

  • Personnel will adhere to all professional codes of conduct and ethical standards for specified professional discipline as well as any other professional certification or job description.

  • Professional boundaries are to be utilized in all business that is related to the organization.

  • As part of orientation, personnel and other stakeholders will read the Ethical Codes of Conduct and demonstrate knowledge of the guidelines as evidenced by proper administrative documentation, following policies and procedures, participation in training or continuing education for organization and professional requirements, and conformance to the clinical standards.


Quality of Care

  • Life Recovery Center will provide quality behavioral health care in a manner that is appropriate, determined to be necessary, efficient, and effective.

  • Health care professionals will follow current ethical standards regarding communication with consumers (and their representatives) regarding the services provided.

  • Life Recovery Center will inform consumers about alternatives and risks associated with the care they are seeking and obtain informed consent prior to any clinical interventions.

  • Life Recovery Center recognizes the right of consumers to make choices about their own care, including the right to go without recommended care or to refuse care.


Necessity of Care

  • Life Recovery Center shall submit claims for payment to governmental, private, or individual payers for those services or items that are clinically necessary and appropriate.

  • When providing services, Life Recovery Center personnel shall only provide those services that are consistent with generally accepted standards for treatment and are determined by the professional to be clinically necessary and appropriate.

  • Service providers may determine that services are clinically necessary or appropriate; however, the funding source may not cover or approve those services. In such a case, the consumer may request the submission of a claim for the services to protect their rights with respect to those services or to determine the extent of coverage provided by the payer.

  • Coding and documentation will be consistent with the standards and practices defined by the organization in its policy, procedures, and guidelines.


Coding, Billing, and Accounting

  • Life Recovery Center personnel involved in coding, billing, documentation, and accounting for consumer care services for governmental, private or individual payers will comply with all applicable state and federal regulations and organizational policies and procedures.  Training will be provided as needed.

  • Life Recovery Center will only bill for services rendered and shall seek the amount to which is contracted.

  • Supporting clinical documentation will be prepared for all services rendered. If the appropriate and required documentation has not been provided, then the service has not been rendered.

  • All services must be accurately and completely coded and submitted to the appropriate payer in accordance with applicable regulations, laws, contracts, and organizational policies and procedures. Federal and state regulations take precedence, and organizational policies and procedures must reflect those regulations.

  • If a billing or coding error occurs, documentation must be logged and properly corrected.  Appropriate documentation will be reported to proper authorities and action will be taken according to corporate compliance standards.

  • Consumers shall be consistently and uniformly charged, and government payers shall not be charged more than the provider’s usual charges.

  • Billing and collections will be recorded in the appropriated accounts and proper review will occur.

  • An accurate and timely billing structure and medical records system will ensure that Life Recovery Center effectively implements and complies with required policies and procedures.


Cost Reports

  • Designated staff will ensure that all preparation and cost reports submitted to governmental and private organizations are properly prepared and documented according to all applicable federal and state laws.

  • All cost reports will be submitted and prepared with all costs properly classified, allocated to the correct cost centers, and supported by verifiable and auditable cost data.

  • All cost report preparation or submission errors and mistakes will be corrected in a timely manner and, if necessary, clarify procedures and educate personnel to prevent or minimize the recurrence of those errors.


Personal and Confidential Information

  • Life Recovery Center will protect personal and confidential information concerning the organization’s system, personnel, and consumers.

  • Life Recovery Center personnel shall not disclose confidential consumer information unless at the consumer’s request and/or when authorized by law.  Appropriate consent for the use of consumer information for research purposes must be obtained with full disclosure regarding research purpose and use.

  • Confidential information will only be discussed with or disclosed to persons and entities outside the organization through the request of the consumer. Third-party disclosures are not allowed.  Persons outside the organization include the family, business, or social acquaintances of the consumer.

  • Consumers can request and are entitled to receive copies or summaries of their records except for minors and consumers being treated for alcohol and drug abuse, who may be provided with copies of their records if it is judged appropriate by the provider charged with their care.

  • Personnel will be familiar with all organizational policies and procedures regarding confidentiality, record keeping, and traveling with documentation, as appropriate.

Creation and Retention of Records

  • All records are the property of the organization. Personnel shall not destroy or remove records from the premises.

  • Respective staff responsible for the preparation of records shall ensure they are accurately prepared, maintained in a lawful manner, and reside in a location as prescribed by law and policy.

  • Personnel will not knowingly create records that contain any false, fraudulent, fictitious, deceptive, or misleading information.  Personnel will not sign someone else’s signature or initials on a record.  Appropriate clinical language and documentation is always to be used.

  • Personnel will not delete any entry from a record. Records can be amended and material added to ensure the accuracy of a record in accordance with policy and procedures. If a record is amended, it must indicate that the notation is an addition (or correction) and document the actual date the additional entry was made.

  • The organization maintains record retention and destruction policies and procedures consistent with federal and state requirements. Premature destruction of records could be misinterpreted as an effort to destroy evidence or hide information.


Government Investigation

  • Life Recovery Center personnel shall cooperate fully with appropriately authorized governmental investigations and audits.

  • Life Recovery Center will respond in an orderly fashion to the government’s request for information through interviews and documentation review.

  • Life Recovery Center will respond to the government’s request for information in a manner that enables the organization to protect both the organization and consumer's interests while cooperating fully with the investigation.

  • When a representative from a federal or state agency contacts Life Recovery Center personnel at home or at their office for information regarding the organization or any other entity with which the organization does business, the individual will contact the Executive Director immediately. If the Executive Director is not available, the individual will contact the next appropriate staff member.

  • Life Recovery Center personnel will ask to see the government representative’s identification and business card, if the government representative presents in person. Otherwise, personnel should ask for the person's name, office, address, phone number, and identification number and then contact the person’s office to confirm identity.


Prevention of Improper Referrals or Payments

  • Personnel will not accept, for themselves or for the organization, anything of value in exchange for referrals of business or the referral of consumers.

  • Personnel will not offer, for themselves or for the organization, anything of value in exchange for referrals of business or the referral of consumers.

  • Federal law prohibits anyone from offering anything of value to a Medicare or Medicaid consumer that is likely to influence that person’s decision to select or receive care from a behavioral health care provider.

  • The organization shall establish procedures for the review of all pricing and discounting decisions to ensure that appropriate factors have been considered and that the basis for such arrangements are documented.

  • Development or initiation of joint ventures, partnerships, and corporations within the organization must be reviewed and approved by appropriate management to ensure compliance with organizational policy and federal regulations.


Antitrust Regulations

  • Personnel will comply with all applicable federal and state antitrust laws.

  • Personnel shall not agree with a competitor to artificially set prices or salaries, divide markets, restrict service output, block new competitors from the market, or share pricing information that is not normally available to the public. 

  • Personnel shall not deny privileges to qualified practitioners or agree to participate with competitors in a boycott of government programs, insurance companies, pharmaceutical drugs, or other products.


All clients will be briefed on the organizational code of conduct as part of client orientation.